What is the best way to get into contact with you?
I can be reached on Twitter (@PrismaticWastes) or email ([email protected]).
Last updated: November 29, 2022 19:04
Regarding Shipping Rates
We are using the best rates available (which includes all import and vat fees) where applicable. Shipping has gotten very expensive over the past few years, and shipping outside of the U.S. is definitely even more expensive. With the size of the campaign and the volatility of shipping over the last few years I opted to work with a professional shipping partner, BrandFox, who has handled shipping for other large TTRPGs. They are going with the lowest rates available (which have gone up a lot in the last couple years).
In order to have tracking on all shipments, we need to ship 1st class or priority, which is the standard rate. This greatly improves shipping speed and accuracy.
I wish shipping were cheaper too! And I’ve tried what I can to get the lowest rates available.
Last updated: January 10, 2023 07:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.